March 2008
Dear Ghislaine,
Meeting you was one of the most wonderful events in my experience as a manager. Being responsible for a group of over 20 people, and having to manage a number of conflicts, I highly value the support you have given me.
Your professionalism, your availability, your ability to listen, and your advice have all been greatly appreciated. The tools (profil XT) you provided to me and the workshop helped me learn to know myself and my employees better, and to become more aware not only of my own objectives but of everything around me. And while managers sometimes feel isolated, you helped me realize that I wasn't the only one dealing with these concerns.
In a world where everything is focused on results and performance, we often forget that there are human beings behind it all. The value of human beings has always been of great importance to me. You understand the importance that our values have in the business world, and you have given me the confidence to take the next step and to continue on this path.
Once again, thank you, Ghislaine.
Department Head
Customer Services
Danielle Dumouchel,
Loto Québec